Shipping / Delivery
All orders are packed and protected in order to protect their products from any damage; in case of any product is damaged, you have 14 days to return it and exchange it for another product or receive a refund of the same. All orders are packed discretely without identification, advertising or store name! The costs for preparation and handling of your order are our burden.
Some products may have a specific way of sending being and can only be sent by the same. The customer gives his explicit consent to the Hippy Roots® for the use of his shipping and delivery addresses to carry out delivery of acquired products.All delivery deadlines may be subject to change depending on the stock of the product or delays in supply!
All shippings are made after confirmation of received payment. The confirmation of received payment only occurs after shipping when it is shipped by cash on delivery. Orders placed by customers will be sent to the delivery address that they provide when they made the order and can have multiple delivery addresses but only using one per order. All orders will be shipped and delivered by CTT, with four delivery modes at your disposal.
* CTT- Domestic Regular Mail
We provide domestic regular mail up to the weight of 99g. and taking 2-3 days for domestic shipments. This delivery mode is very practical to use in shipments of small and low value products as it is the cheapest, but it is less safe as it does not send reference to track your order and therefore can only be used in order up to maximum weight of 99g. We take no responsibility in case of loss or damage of your order in this shipping mode!
* CTT-Domestic Registered Mail
We provide domestic registered mail up to the weight of 2 kg. This shipping mode, may take up to 1-2 days for domestic shipments. The registered mail is safe because it has a shipping reference to track your order on the site of CTT in 'Track Deliveries". We assume all responsibility in case of loss of your order in this shipping mode!
Important! - This form of payment is an additional service of Registered Mail. If you want to pay only when you receive your order, we ask that you make sure to select in the Shipping area the mode of Registered Mail at the time of purchase.
* CTT-National Cash on Delivery
We have national cash on delivery available to the weight of 2 kg and can take up to 2-3 days. This shipping mode can only be used for shipments and deliveries in Portuguese territory! Any customer who choose cash on delivery has the obligation to make payment thereof, in case of reject your order delivery of the same you will have shipping costs and handling that have to be paid by the customer! This shipping mode is safe because it has a shipping reference to track your order on the site of CTT in 'Track Deliveries". We assume all responsibility in case of loss of your order in this shipping mode!
* CTT-Domestic Orders +2Kg
We provide shipping for orders over 2 kg and up to 30 kg for domestic territory. In this shipping mode the order may take up to 1-3 days for domestic shipments. This shipping mode is safe because it has a shipping reference to track your order on the site of CTT in 'Track Deliveries". We assume all responsibility in case of loss of your order in this shipping mode!
FREE SHIPPING FOR PORTUGAL
Although we worry in always be aware of the market prices in order to introduce the most attractive prices for our customers, Hippy Roots® offers delivery on all purchases worth more than 50 euros until 10 kg, for prepaid orders by bank transfer, Paypal or Visa.
In case that order cant be delivered and return to us, then this privilege shall not have effect.